Shipping Policy

Shipping options and charges are displayed at checkout before you pay.

Processing and delivery

We work with separate skincare and supplement fulfillment partners. Processing time and delivery estimates vary by product, supplier, destination and service. Business days exclude weekends and holidays. Allow processing time in addition to carrier transit time; estimates are not guaranteed.

Orders with skincare and supplements

A mixed order may ship in separate packages with separate tracking numbers and different arrival dates. Checkout shows the shipping charges available for your cart and address. An item arriving separately does not necessarily mean another item is missing.

Where we ship

Our store currently serves US addresses. Some products are limited to the contiguous United States. The available services for your items and address appear at checkout; contact us before ordering if no rate is available.

Tracking and address changes

Tracking is emailed when a package ships. Allow time for the carrier to scan it. Check your address carefully before paying. Contact us promptly about a correction; changes may not be possible once processing starts. Returned packages may require additional postage to resend.

Damaged, incorrect or delayed orders

Contact take2newu@take2newu.com with your order number. Report damaged or incorrect items within 7 days of delivery and include photos when possible. For a delayed or apparently lost package, contact us after its estimated delivery date.